Privacy Policy

BLACK CASTLE, Lda has an intrinsic principle of confidentiality. It is a transversal approach in our work that values the protection of information and services provided to our clients and partners.

This privacy policy is based on 2 key factors:

• Trust Privacy is a crucial and transversal word for our company, which justifies the trust placed in us.

• Integrity Your data is confidential and we are committed to its protection.

The Privacy Policy is a commitment between BLACK CASTLE, Lda and its clients regarding the protection of personal data. It informs and clearly exposes the data processing applied to its clients, reinforcing its relationship of proximity and trust.

BLACK CASTLE, Lda complies with the principles described in Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable data protection legislation in all activities involving the processing of personal data.

1. Personal data we process at BLACK CASTLE, Lda.

We process and are fully responsible for your personal data under the new GDPR.

Personal data:

• Name;
• Identification document number;
• Tax identification number;
• Age;
• Date of birth;
• Phone contact;
• Email;
• Address;
• Payment data;
• Electronic identifiers.

2. Processing of your personal data.

BLACK CASTLE, Lda only processes your personal data after your consent, when you use our website or hire any of our services.

3. Purpose of processing your personal data.

We use your personal data solely for the management of customer relationships.

4. Basis for processing personal data.

The processing of your personal data is carried out:

• After your express consent (written or orally) to receive our emails, calls and messages;
• Upon the conclusion of a new contract with BLACK CASTLE, Lda;
• Compliance with a legal obligation.

We guarantee that your personal data is confidential, stored securely, and protected from any event that may lead to unauthorized processing, destruction, or loss.

However, we cannot accept responsibility for any loss of information due to factors beyond our control. For example, if any of the parties involved during the communication process sends us an unencrypted email in which there is the possibility of information leakage and, consequently, personal data.

BLACK CASTLE, Lda will never provide you with personal information through an unsolicited communication method.

Our website may contain links to third-party websites. We cannot be held responsible for the security of third-party websites. The same applies to any third-party websites or content associated with BLACK CASTLE, Lda.

5. Time period that BLACK CASTLE, Lda stores your personal data.

We keep your personal data only for the time necessary for the execution of the services requested. After this period, your personal data will be deleted from our database.

6. Transmission of your personal data.

BLACK CASTLE, Lda may transmit your personal data to partner companies, such as service providers that are implicitly interconnected with the direct services we provide. They are shared with State entities within the framework of legal issues, such as the Tax Authority.

7. Your rights to the protection of personal data.

• Right of access to information;
• Right to rectify personal data (you can request the change of your personal data if they are incorrect or incomplete);
• Right to erasure (provided there are no legal requirements for its preservation);
• Right to portability (you can receive your personal data that you provided to us);
• Right to object (you can, at any time, withdraw consent to the processing of your personal data).